Delivery and Returns

Delivery time:

We currently process and deliver orders every working day. Orders will be shipped on the next working day if placed before 11:00AM. If the order is received after 11:00AM then the order will be shipped one day later. All orders for public holidays will be shipped within the next 2 working days.

If your order has not arrived on the scheduled day and you have received the shipping confirmation, your order is on the move.

NIO Cocktails accepts no responsibility for delays in delivery or non-delivery, although we will do everything possible to counter any missing deliveries.

In the event that a product arrives damaged to the customer, NIO undertakes to provide a new intact order at its own expense.

In the event of returns to NIO Cocktails, charges for returns are the responsibility of the customer.

Like any good bartender, we are here to listen. For requests regarding deliveries, send us an e-mail to